Shipping policy

Thank you for choosing our nature-safe pet hygiene products! We are dedicated to ensuring a seamless shipping experience for all orders placed through our website.

Processing Time

Order Processing: Orders are typically processed within 1-3 business days, excluding weekends and holidays.
Order Cutoff Time: Orders placed after 3 PM (EST) will begin processing the next business day.

Shipping Rates & Delivery Estimates

Standard Shipping: Estimated delivery within 5-7 business days.
Expedited Shipping: Estimated delivery within 2-3 business days.
Overnight Shipping: Available upon request. Please contact us for rates and availability.

Shipping rates are calculated at checkout based on the weight and destination of your order.

Shipping Confirmation & Order Tracking

Once your order has shipped, a confirmation email with tracking information will be sent to you. You can monitor your order’s progress directly from the carrier's website using the tracking number provided.

Shipping Restrictions

We currently ship to pet salons, resorts, and boutiques within the U.S. only.
Due to the nature of our products, we cannot ship to P.O. boxes or APO/FPO addresses.

Delivery Delays

While we strive to meet our delivery estimates, please note that occasional delays due to weather, high demand, or carrier-related issues may occur. We appreciate your patience and understanding in these instances.

Damages & Issues

We prioritize your satisfaction. If your order arrives damaged or if there is an issue with the items received, please contact us within 5 days of delivery. We’ll be happy to assist with a replacement or refund.

Contact Us

For any questions or concerns regarding your shipment, please reach out to our support team at [Your Contact Information] or via our contact page.

Thank you for supporting pet wellness and sustainability with our nature-safe hygiene products!